At Contimart, we strive to provide every customer with a positive and reliable shopping experience while respecting the diversity, craftsmanship, and cultural value of the products offered on our platform. As a multi-ethnic marketplace featuring handcrafted, personalised, specialist, and culturally unique items, our returns policy takes into account the distinctive nature of each product type.

1. Eligibility for Returns

Customers may request a return within 14 days of receiving their order.
To qualify for a return:

• The item must be unused, unopened, and in its original packaging.
  
• The product must be in the same condition as when received.
  
• Proof of purchase or a valid order number is required
  

2. Items That Cannot Be Returned

Some products are not eligible for return due to hygiene, safety, cultural considerations, or the made-to-order nature of the item.

A. Hygiene-Sensitive Items

• Underwear, shapewear, and intimate apparel
  
• Pierced jewellery (e.g., earrings, nose pins)
  
• Opened beauty, cosmetic, or personal care products
  
• Wigs, hair pieces, and extensions that have been opened
  

B. Perishable or Consumable Items

• Food products such as spices, teas, snacks, and herbs
  
• Fresh or perishable goods
  
• Opened consumable items
  

C. Custom or Made-to-Order Items

Many culturally significant products are handcrafted or customised, therefore returns are not accepted for:

• Personalised gifts
  
• Custom-made clothing or accessories
  
• Handcrafted items made specifically for the buyer
  

D. Fragile or Traditional Craft Items

Due to their unique nature, some items may not be returnable, including:

• Ceramics, delicate ornaments, and breakable home décor
  
• Unique or artisanal products that naturally vary in design or finish
  
• Limited-edition or culturally sensitive items
  

If a product is non-returnable, this information will be clearly stated on its product page.

3. Return Costs

A. When the Buyer Pays for Return Shipping

Customers are responsible for return postage if the return is due to:

• Change of mind
  
• Incorrect size or fit selected
  
• Personal preference
  
• Accidental ordering
  
• Any issue not caused by the seller
  

B. When the Seller Pays for Return Shipping

The seller will cover return shipping costs when:

• The wrong item is received
  
• The item is damaged upon arrival
  
• The product is faulty or unusable
  
• Incorrect or misleading product information was provided
  

Contimart may request photographic evidence before authorizing seller-paid returns.

4. Damaged or Incorrect Items

If a product arrives damaged, faulty, or not as described:

• Customers must notify us within 48 hours of delivery
  
• Photos of the item and its packaging must be submitted
  
• The seller will arrange a replacement or issue a refund at no additional cost to the customer
  

5. Refunds

Once the returned item is received and inspected:

• Approved refunds will be processed within 7–10 working days
  
• Refunds are issued to the original payment method
  
• Shipping fees are non-refundable unless the return is due to seller error
  

6. Marketplace Responsibilities

Contimart operates as a facilitator between buyers and sellers. We ensure:

• Sellers clearly display product-specific return guidelines
  
• Refunds and disputes are handled fairly
  
• Customers receive support throughout the process
  

Please note:

• Individual sellers may have their own policies depending on product type
  
• Customers are encouraged to review seller-specific return details on the product page before purchasing
  

7. Contact & Support

For assistance with a return, you can reach us through the Returns Support section or contact us via email:

📧 hello@contimart.com

Our support team will guide you through the process and coordinate with the seller when needed.